Oh I am going to go ahead and post two post in one day because 1. this is funny 2. I am terribly behind and 3. it’s my blog and I said so.
Last night around 6:30 pm I lost my connection to the outside world. OH NOES that can’t happen! KLT was on he phone and we worked through troubleshooting the DC, which had died. That didn’t solve my problem. After a good 30 minutes it was determined that Comcast was no longer giving me an IP address. 🙁 So I decide to run over to the neighbors and check to see if they are still connected to make sure this isn’t a global issue. Here is were the fun begins. My neighbor Kate is about 7. I approach her to ask if her dad is home so I can see if they are on the internet currently and here is what transpires.
Me: Kate is your dad home I would like to ask him if you guys are still connected to the internet
Kate: He is. We are.
Me: Really I mean like right this second is someone on the internet?
Kate: Uh huh. Do you have Comcast?
Me: Yes just like you that is why I am aksing. So can we go ask your dad?
Kate: He’s not here just mom. Is your internet Windows?
Me: Uh, Kate internet is not windows, my internet is comcast like yours?
Kate: (very seriously) Yeah but is your interent Windows?
Me: No it’s not that is the OS. So can we go talk to your mom?
Kate: Did you turn it off and on?
Me: (thinking really big words would scare her off) Yeah I did, I restarted the domain controller, the modem, the wireless router and the laptop, I have ipconfig release/renew, done trace routes and pinged but it’s just not working. Where is your mom?
I return home to find that the stupid paper phone books don’t have much of a listing for Comcast so I tweet from my phone hoping someone will give me a support number to call. Great scott! Here is how this went down, please note these are my rough notes taken while on the phone with comcast support and filled in now for more detail.
-tech support – answers, everything looks ok but I am having trouble let me transfer you
-Hi this is random guy in sales, then sales guy (can’t find that I have an internet connection)
– Tammy Says PU pays for my internet then on-hold on let me look that up for you(13 mins on the phone)
-click – tech support lady OH let me get corporate on the line – on hold
14:13(on phone) SO transferred to billing – No really BILING is on the phone. He says that he can’t help
18:13 He’s gonna try and find me in the system =he’s going to try and put me through to somebody who may be able to help
your device is a residential device and not a corporate one. Me Yes this is correct this is a residential connection.
29:09 scott trying to find my stuff (residential account is the only thing returned)
no outages
device is answering
plug direct to modem – renew release NO — here is the point where he is assuming I am a NOOB and trying to make me crazy.
are you sure me YES
reset gateway
43 min later INTERNET
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