{"id":42,"date":"2007-12-28T13:43:04","date_gmt":"2007-12-28T17:43:04","guid":{"rendered":"https:\/\/clarkcreations.net\/blog\/?p=42"},"modified":"2007-12-28T13:43:04","modified_gmt":"2007-12-28T17:43:04","slug":"the-tale-of-the-att-pinheads","status":"publish","type":"post","link":"https:\/\/clarkcreations.net\/blog\/the-tale-of-the-att-pinheads\/","title":{"rendered":"The tale of the AT&T Pinheads"},"content":{"rendered":"

Picked up the new TILT on Monday afternoon.\u00a0 She works like a dream.\u00a0 Spent Wednesday customizing and piping her out.\u00a0 (PiccolaFinestre is her name – that is Italian for little windows)\u00a0 Thursday I discover that I can only get some places on the www.\u00a0 OH NOES!\u00a0 Off to AT&T’s live chat feature.\u00a0 After 40 minutes she has told me that I don’t have a data plan and that I am paying per use.\u00a0 UH NO!\u00a0 So she fixes that quickly. And then sends me these instructions to follow https:\/\/cingular.atgnow.com\/cng\/tutorials\/KB84444.html<\/a>\u00a0.\u00a0 Alright all done and whoa look at that I can get anywhere on the WWW.\u00a0 ME is happy.<\/p>\n

\u00a0Until I discover that Google maps and live search can no longer get GPS information and what I can’t send or receive email any more.\u00a0 What the crap.\u00a0 By the time we get back from Kokomo it is to late I have to just let her lay on the couch only 1\/2 working.\u00a0<\/p>\n

Now this morning, back on line with Live Chat.\u00a0 BTW Gregory_? Is a dumb ass.\u00a0 No really.\u00a0 With questions like “Do you use outlook on your computer?” and “Do you know what version of Outlook you are using?”\u00a0 Then telling me to change the email settings to leave a copy on the server.\u00a0 I mean really how well did you think that was going to turn out.\u00a0 Never mind that he kept ignoring the fact that everything worked till about 4:30 yesterday when Deb_W at Live Chat had me change all the connection settings.\u00a0 He finally has to bow out and give me an 800 number to call cause he can’t fix it at his level.\u00a0 Now off to some lady who is now better at this than anyone else.\u00a0 I follow all of the same steps that have been done with Gregory_? and Deb_W yet again.\u00a0 OH then she says “we don’t support active sync you will have to call the manufacturer”, “Oh live search and Google are third party apps we don’t support them either”.\u00a0 Wait a minute this all worked yesterday you (your support tech) had me change a bunch of settings and now everything is broken and you don’t support it.\u00a0 By this time I am starting to get utterly annoyed.\u00a0 I mean I had to explain to Gregory_? how an exchange server works for Pete’s sake.\u00a0 So I get transferred to HTC, Tatiana.\u00a0 She was nice, had me check a bunch of settings (AGAIN!) and had me turn off the Proxy Tool setting.\u00a0 OK she gives up and tells me that I need to talk to AT&T and verify that I have direct push access on my data plan or this will never work (OMG DID YOU ALL NOT HEAR THAT IT WORKED TILL YESTERDAY!) and the next option is to delete the active sync settings and redo them (hey lady you might mention you need to delete everything you already downloaded or you will create duplicates — KLT learned this the hard way).\u00a0 So back to AT&T where I get “some guy” (here after SG), at this point I am ANNOYED and ready to switch to verizon.\u00a0(shh!\u00a0 I even asked\u00a0Gregory_? for Verizon’s number)\u00a0He has no sense of humor.\u00a0 while he’s looking up what to say in his cheat sheets I comment to Kerry that I have gone from a wonderfully working device, to a 1\/2 functioning device to a REALLY FANCY clock.\u00a0 Yes you see by the time we get connected to SG I can’t get to the Internet.\u00a0 Pretty sure that is because HTC’s Tatiana had me turn off that proxy tool, but why would anyone listen to me.\u00a0 So SG has me go through all the setting AGAIN!\u00a0 I told him I have done this 6 times alone today, I am pretty good at tapping and poking.\u00a0 I remind him of Tatiana’s “fix” yet again cause no one is listening.\u00a0 FINALLY we go back to all these settings and change something…something that was clearly deleted as per the instructions above sent on Thursday.\u00a0 Also we unchecked a proxy setting box.\u00a0 OMG OMG OMG We are finally back to a fully functional state including the not supported GPS.\u00a0<\/p>\n

For the love of god, quit talking to me like I am stooopid.\u00a0 Second there are “quick keys”, Soft Keys and short cuts to get to the desired settings and applications why must everything start with “tap the Start”.\u00a0 FUCK there is a FLAG soft key, there is an ie soft key, and BTW if you click the connection at in the top bar it takes you to the settings.\u00a0 Seriously.\u00a0<\/p>\n

\u00a0Did\u00a0I mention that this took 2 hours this morning?\u00a0 Did I mention that I have soft reset the device 3 times? How about that I talked to 4 tech support monkeys? What about power cycling the device 3 times?\u00a0<\/p>\n

Kerry wouldn’t let me tell Gregory_? “hmm you’d think this was a windows device as long as it takes to boot up”.\u00a0 KLT said that it would break his brain and he wouldn’t know what to look up in his tech support book.\u00a0<\/p>\n

Finally I am back to happy and PiccolaFinestre is running.\u00a0 Can’t wait to show her off.\u00a0 New toys to geeks\u00a0are like babies to the rest of the world.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Picked up the new TILT on Monday afternoon. She works like a dream. Spent Wednesday customizing and piping her out. (PiccolaFinestre is her name – that is Italian for little windows) Thursday I discover that I can only get some places on the www. OH NOES! Off to AT&T’s live chat feature. After 40 minutes she has told me that I don’t have a data plan and that I am paying per use. UH NO! So she fixes that quickly. And then sends me these instructions to follow https:\/\/cingular.atgnow.com\/cng\/tutorials\/KB84444.html . Alright all done and whoa look at that I can get anywhere on the WWW. ME is happy.<\/p>\n

Until . . . → Read More: The tale of the AT&T Pinheads<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-42","post","type-post","status-publish","format-standard","hentry","category-rant","odd"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/posts\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":0,"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/posts\/42\/revisions"}],"wp:attachment":[{"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/media?parent=42"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/categories?post=42"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clarkcreations.net\/blog\/wp-json\/wp\/v2\/tags?post=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}